Shipping & returns
At Absolute Collagen we pride ourselves in providing outstanding customer service.
You may cancel your upcoming subscription orders via the website, phone, email or via Facebook messenger.
Please carefully read the following:
We are unable to cancel orders after 10am CST on the day scheduled for dispatch. This is because once our warehouse team has processed your order we are unable to retrieve it. As a reminder, we send out an email 3 days before each subscription renewal is due.
As Absolute Collagen is an ingestible supplement we cannot accept returns due to quality control, and health & safety. We take great care in producing our collagen and cannot re-stock food products once they have left our control.
We are, of course, able to accept returns if we have processed your order in error - or if we have failed to action your request (provided it was before 10am on your upcoming order date).
Cancellation of orders or subscriptions must be cancelled by 10am the day order is due to be raised in order to be removed from the shipment area.
Phone Support Hours
Monday to Friday 7am-11am Central Time Zone (excluding public holidays)
Outside of phone support hours, please contact us here.
All orders are shipped by USPS. Please allow 10-14 days for delivery.
Any orders received on Friday after 12 noon Central Time Zone will be dispatched the following Monday morning. Any orders due for delivery on a public holiday will be delivered on the next working day following the public holiday. If an order is placed on a public holiday, it will not be processed until the next working day, and the delivery timings for the next working day will apply.
This website (us.absolutecollagen.com) is for US orders only. Should you wish to order from the UK please visit absolutecollagen.com
For other countries please try your local Amazon marketplace or contact us.